Delivery & Returns


Shipping
We offer worldwide shipping to any country. Whenever possible we use a local logistics service to keep delivery costs as low as possible.
Returns

All sales are final on promo items. Unfortunately we do not take returns or exchanges. Retail items can be returned or exchanged.
Replacements (if applicable):
Replacements are only available on damaged goods upon arrival or missing orders/lost packages (tracking number must show so). Customer must contact us within 2 business days of receiving the item with photo evidence of damaged or missing goods.

We are NOT responsible for incorrect addresses given by the customer or packages stolen after delivery. If the tracking number shows the package was delivered, the responsibility falls on the customer.  

Late or missing refunds (if applicable)
Refunds for qualifying products must be submitted within 30 days of receiving. If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@byalexandria.com

Delivery
Orders are guaranteed to be processed within 3 to 7 business days upon receipt of your order. Overall a package shouldn't take more than 15-35 business days to arrive and typical shipping times to the United States are 20 business days.

 

Cancellations
Please ensure all orders on our website are correct as they are immediately passed to our processing team to prepare your delivery. Once an order is submitted we are unable to cancel your order.
Incorrect Addresses
Customers are responsible for ensuring they have entered a correct delivery address. Your items will be sent to the exact delivery address stated on your order and if this is incorrect we unfortunately cannot reimburse you if your order does not make its way to you.
If you have made a mistake when ordering an item please get in touch and we will endeavour to update your delivery address if your item(s) have not been dispatched.
Returned Items
If you have spoken with a member of our support team and a return is applicable on the item you have purchased, all items must be sent to our return address in their original unused condition. If an item has been received damaged you must inform us prior to returning your items as it is the customers responsibility to ensure all items are returned in a working and resalable condition. Included in your return you must state your name and order ID. Customers are responsible for paying their own shipping costs when returning an item.
Public/Shared Addresses
If an item is ordered to an address which is accessible by other people such as a workplace or shared accommodation (e.g. university halls of residence) you are responsible for the collection of all items and Alexandria will not cover any stolen or missing items in such scenario.